Complaints Handling Policy

IRABCS is committed to addressing complaints, concerns, and disputes related to editorial processes, publication ethics, peer review, and journal operations in a fair, transparent, and timely manner.

The journal welcomes legitimate concerns from authors, reviewers, readers, editorial members, and other stakeholders.

Types of Complaints

Complaints may relate to:

Editorial decisions.
Peer-review procedures.
Reviewer conduct.
Authorship disputes.
Publication ethics concerns.
Copyright or licensing issues.
Journal administration.
Misrepresentation of published content.

Submission of Complaints

Complaints should be submitted through official journal communication channels and should include sufficient information to allow proper investigation.

A complaint should describe the concern clearly, identify the relevant manuscript or publication where applicable, and provide supporting information or evidence.

Complaint Investigation Process

The editorial office reviews complaints objectively and confidentially.

The journal may request additional information from the complainant, authors, reviewers, editors, or relevant parties.

Where necessary, IRABCS may consult independent experts or follow guidance from recognized publication ethics organizations.

Resolution of Complaints

After evaluation, the journal communicates the outcome or appropriate response to the concerned parties.

Possible outcomes may include clarification, correction of misunderstanding, further investigation, editorial action, or referral to an appropriate authority.

The journal aims to resolve complaints fairly while maintaining confidentiality and protecting all parties involved.